Our customer reviews are the result of our commitment to customer satisfaction.
Very professional and punctual
It’s never a great time to have your A/C go out, but knowing that we can call anytime after hours with problems makes things less stressful. We have always had great experiences with Armor and this was our second “emergency” call we had to make after hours. John was so helpful over the weekend with getting options and an estimate for a new system. The two gentlemen that installed our new system today (I didn’t catch their names), were polite and professional!
Response from the owner: We are delighted to hear about your positive experience with our after-hours service. Thank you for recognizing John's helpfulness and our installation team's professionalism during your emergency situation.
We would have moved forward with our service but we have not been able to get a call back so far since we left the initial review a couple of weeks ago. We have spoke with personnel and left messages for a return call with no response. It’s unfortunate because we were very comfortable with the plan. They have great reviews so, hopefully, our case is an exception.John gave us the most clear and thorough explanation of our issues. We understood exactly what he was going to do and why it would help. John didn’t try to upsell us. In fact, he told us to wait on certain things we thought we were going to have to purchase. He wanted to see if a simple fix could help our issues first. This was so different than other experiences where we had been told we would need anything from parts that couldn’t be found to a 25k system. John earned our trust and business through patience, explanations, and not rushing to expensive options. We would highly recommend.
Response from the owner: We are delighted to hear about John's thorough service. His commitment to clear explanations and honest recommendations reflects our values. Thank you for your trust and recommendation.
Estimate for entire new unit was accurate and they were interested in what I wanted rather than selling me the most expensive equipment. Installation was on-time,quick and seamless. Thanks
Response from the owner: Thank you for the kind words, Chris!
I have lived in NWA for the past 38 years and have used several of the local Heating and Air companies in that time. I recently contacted Armor Heating and Air to service one of our AC units that was not cooling as it should. Our service tech Bryant, was extremely professional, friendly and competent....He solved our issue with a simple solution whereas a different company diagnosed the issue as a freon leak that was not able to find. Bryant followed up 45 days later with a visit (at no charge) to check on our system to find it was working as it should. Any other issues that come up, I will definitely contact Armor again and so should you!
Response from the owner: Thank you for taking the time to share your positive feedback about Bryant's service. We are pleased to hear that you were impressed by the straightforward solution and the complimentary follow-up visit. Your kind words are a testament to our dedication to providing excellent customer care.
Pablo came and fixed my new Trane unit. He was very polite, knowledgeable and the repair was done quickly.
Response from the owner: We are delighted to hear Pablo provided knowledgeable and polite service. Thank you for highlighting his quick repair of your Trane unit.
Excellent service with a very knowledgeable staff.. Very reasonable prices and a well professional technician who came out and explained in detail the problem with my a/c unit and fixed the problem in a fast amount of time.. I would recommend Armor Heating and Air to anyone needing fast repairs and excellent service
Response from the owner: We are overjoyed to have provided you with excellent service and fast repairs. Thank you for choosing Armor Heating & Air!
Excellent service, technician was very good and nice.
Response from the owner: Thank you for your review! We appreciate your feedback.
Pablo was our technician and he was absolutely amazing. He came out when we called and had an issue with our air conditioner and the next day he came out and by himself and fixed it and our Armor Heating And Air is just wonderful. We appreciate them and we really appreciate Pablo. He’s an excellent employee. Excellent customer service. He is so sweet and friendly. Thank you very much
Response from the owner: Thank you for your review! We're glad Pablo was able to assist you promptly and efficiently. We appreciate your kind words.
Excellent service! Prepared our air for summer!
Response from the owner: We are honored to have provided you with excellent service! Thank you for your feedback.
Response from the owner: We're thrilled to hear about your positive experience with Armor Heating & Air. Thank you for sharing your feedback!
Pablo was fantastic and very thorough!
Response from the owner: We're thrilled to hear that Pablo was fantastic and very thorough!
I recommend Armor Heat and Air. The Technician came out and checked everything we asked and did a great job!Pablo was very helpful and polite. We will use Armor again.
Response from the owner: We are delighted to hear about your positive experience with Armor Heating & Air. Thank you for choosing us!
When ever I call I get prompt service. Bryant was very informative.
Response from the owner: Thank you so much for taking the time to leave us a 5-star review.
Both my furnace and ac went out at once. Called for an appt and was offered my first choice of time and date. Tech arrived on time and had the problem diagnosed within 10 -15 minutes.. He gave me an understandable explanation of the problems and had the parts needed in the truck.Excellent service, price and scheduling. They have my business and highly recommend!
Response from the owner: We’re really grateful and appreciate you taking the time to share your rating with us.
Excellent service as always from the team! They never disappoint and do a very thorough job on inspecting our units each year.
Response from the owner: We're ecstatic to hear you had an excellent experience with the team at Armor Heating & Air. Thank you for your kind words!
Did a great job, inspection turned up I didn't need the repairs suggested by another company. Thank you.
Response from the owner: We're honored to have received a 5-star rating from Dave and Judy. Thank you for choosing Armor Heating & Air!
They saved the day. Thankful for your knowledge, professionalism and kindness.
Response from the owner: Thank you for your positive feedback. We're glad we could help save the day for you.
Armor Heating and Air, the only true value in Northwest Arkansas. Great Service, Great Communication, Great People, Great Prices, and Great response time. 5 Stars Armor
Response from the owner: Thanks for the positive feedback! We are honored to serve you and appreciate your kind words about our service.
Response from the owner: We are glad to hear that you had a positive experience with Armor Heating & Air. Thank you for your feedback.
The technician did a very thorough job checking my A/C to make sure the entire system was working properly. Additionally, he shared some tips regarding the thermostat and what it means if the screen goes blank. He also replaced my air filters which I really appreciated because they are in the ceiling and changing them requires a ladder.
Response from the owner: Thank you for your review, Vicki Kelley. We are glad to hear that the technician provided thorough service and helpful tips during the A/C check.
Armor is hands down the best heat and air service around.
Response from the owner: Your positive experience with Armor Heating & Air is greatly appreciated. Thank you for your feedback!
Great customer service, quick response and very professiona
Response from the owner: We are thrilled to hear about your positive experience with our team. Thank you for choosing Armor Heating & Air!
All of the about.Sitting I my driveway at 8.00.very courteous, through, explained everything being done.Fair price,got the service contract. Highly recommend!
Response from the owner: Thanks for sharing your rating with us and the community.
Professional, helpful, courteous.
Response from the owner: Thank you for your positive experience, Gordon Venturella. We appreciate your input.
Great work and communication for my new install and spring AC charge. Great overall experience from install to follow up maintenance instructions and scheduling.
Response from the owner: Your positive feedback is greatly appreciated! Thank you for sharing your experience with Armor Heating & Air.
Pablo was an excellent technician . He was very professional and diligent in checking our AC UNIT for the warmer days ahead . I was very pleased with his excellent work and dedication to make sure everything was taken care of properly and the clean-up after maintenance . I highly commend Pablo and recommend that you trust Armor Heating and Air for your heating and air conditioning needs.
Response from the owner: Thank you for sharing your positive experience with Armor Heating & Air! We're ecstatic to hear that our technicians were professional and diligent in resolving your AC issues.
Best HVAC service in NWA. They were able to get me in same day. Bryant was amazing. He was able to answer all my questions and fix our unit. A+. Would highly recommend Armor.
Response from the owner: We are glad to hear that you had a positive experience with Armor Heating & Air. Thank you for your feedback!
Response from the owner: Thank you for your wonderful feedback. Your satisfaction is our top priority!
Service was prompt and professional. The technician that provided service did a great job quickly identifying and addressing the issue with our unit!
Response from the owner: We're delighted to hear about your positive experience with our service. Thank you for taking the time to share your feedback!
Armor Heating and Air Specialists are the best the area. They are efficient and honest, and everyone I have dealt at Armor has been very friendly. I have been using their services since we purchased our heating system from them eight years ago. I would not trust any other company to service my heat pump.
Response from the owner: Thank you for your wonderful feedback. We appreciate your loyalty and are glad to hear about your positive experience with Armor Heating & Air.
Very easy and very professional to deal with. I strongly recommend using ARMOR heating and air.
Response from the owner: Thank you for your positive feedback, Mike! We're delighted to hear about your experience with ARMOR Heating & Air.
Response from the owner: We deeply respect your feedback. Thank you for choosing Armor Heating & Air.
I had been using a different company for the past 4 months with the same issue that they couldnt seem to figure out. Bryant came out and thoroughly assessed the issue and was able to find the clogged pipe and fix it!! Thank you!!
Response from the owner: Your review is appreciated, Michele Anthony. We're glad Bryant was able to resolve the clogged pipe issue for you.
I was having trouble with my AC cooling. I saw one of Armor’s trucks at my neighbors house a couple of days prior to my AC failing to cool. I called my neighbor, and they said they were absolutely pleased with the work and speed getting to their house, and that the technician was very kind and informative.I called Armor on the weekend, and spoke with the Service Manager, John, who scheduled an appointment to come to our house quickly. He told me that our AC had a slow leak, so he added Freon and told me that we should see how long the AC continued to cool, and that would determine what work was ultimately going to be required.We’re still waiting for the AC to stop cooling, and then I will call them back and see what we need to do next. I was very pleased with the results and information I received. I will definitely call them back and let them do whatever work is needed. They are definitely our AC guys now!
Response from the owner: Thank you for sharing your positive experience with Armor Heating & Air. We greatly appreciate your feedback and look forward to assisting you with any future HVAC needs.
Friendly, quick and responsible.
Response from the owner: Your feedback is incredibly valuable. We appreciate your kind words about our service. Thank you for choosing Armor Heating & Air.
My tech, Jose, was very helpful in solving the problem with my thermostat.Christy was able to add me to the schedule quickly
Response from the owner: We appreciate your feedback and are pleased to learn that Jose was able to resolve your thermostat issue.
Excellent service!Greatly appreciated.Great professional technicians.Job well done.
Response from the owner: We're grateful for your excellent feedback! Greatly appreciated. Thank you for choosing Armor Heating & Air.
Response from the owner: We are happy to hear about your positive experience with Armor Heating & Air. Thank you for your feedback.
Great customer service!
Response from the owner: Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Solved an electrical problem by locating a very slight (almost invisible) abrasion in a hidden wire that was causing a fuse to blow. Great detective work!
Response from the owner: Your positive experience with our service is greatly appreciated. Thank you for sharing your feedback!
Things were a bit disjointed yesterday, but tech did a great job.
Response from the owner: We are pleased to hear that the tech did a great job. Thank you for your feedback.
Armor Heating and Air is great to work with, and will continue to be my first call for hvac help.
Response from the owner: We’re really grateful and appreciate you taking the time to share your rating with us.
I called them at noon and by 4pm my heat and air was fixed, I absolutely recommend Armor heatband air.
Response from the owner: We're privileged to have been able to fix your heat and air so quickly. Thank you for your wonderful feedback.
January 2025 apt. Frozen excess water pipe. Tech was right on time and very pleasant. Anyone who lets me follow them around, explains everything and lets me help is excellent in my book. The heat tape wasn’t plugged in but didn’t seem to work anymore after it was electrified so there you go. He bailed out the excess water and we were all goodWe have used Armor three times and each time an appointment has been immediately set, the tech was on time, professional and the problems resolved. Also the tech explained what was being done, educating us in the process.February 2021 during the storm this month one of our heaters shut down. Armour came out and it turns out there are outlets on the heaters that need to be plugged in to keep pipe from freezing, who knew. We had no such thing in New Mexico. We were just charged a service call and will definitely sign up for the annual maintenance plan this spring.
Response from the owner: Hi Claire! it was our pleasure to serve you. We're happy that you feel taken care of every step of the way. Thank you for your trust. :)
Response from the owner: Your feedback is incredibly valuable. Thank you for choosing Armor Heating & Air for your HVAC needs.
Experience has been great,thank you so much for being so thoughtful. Hopefully the part will come in soon.
Response from the owner: We are thrilled to hear about your great experience with us. Thank you for your kind words.
Jose was so awesome to work with. Explained everything so we could understand. Extremely helpful. Thanks!
Response from the owner: We're pleased to hear that Bryant was able to quickly get your air up and cooling. Thank you for sharing your experience with Armor Heating & Air.
Quick response and scheduling!! Technicians are always nice and thorough and knowledgeable!!
Response from the owner: Thank you for sharing your experience with Armor Heating & Air. We appreciate your positive feedback and are glad to hear about your quick response and thorough service from our technicians.
Highly recommend! Our heat went out last night. They sent someone out this morning! Jose was very professional. He went above and beyondDefinitely recommend!!
Response from the owner: Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with Jose.
