Our customer reviews are the result of our commitment to customer satisfaction.
Patrick Stewart
2 days ago
Very professional and thoughtful throughout the process, from setting the appointment to the service visit the next day. The AC tech (Cade) provided excellent service and did a great job of explaining what the issue was and how it was addressed. They were suggested to me by a neighbor- a lifelong Fayetteville resident- so their history is a solid one.
Response from the owner:We're overjoyed to hear about your positive experience with Armor Heating & Air! Thank you for sharing your feedback.
Kathryn
4 days ago
When we started using Armor Air 3 years ago, we were happy we found them. However, customer service has gone down exponentially. If you have an issue, don't expect it to get resolved quickly. The person that answers the phone and the owner seem to actively avoid contact.
As far as installation goes, you need to keep an eye on them. We had things broken & damaged. No one shared this or let us know. We had to approach them.
Each time I call about system issues, I get a different response. The 1st time, there was no record of me purchasing an HVAC system. Most recently, I was told I purchased it in 2019. I didn't even buy the house Armor Air has been servicing until 2022.
Proceed with caution & keep good records.
Response from the owner:Thank you for taking the time to share your experience. We’re sorry to hear that you feel our service has not met your expectations, and we understand your frustration when you are experiencing issues with your HVAC system.
We did review the records associated with your account. As stated in our previous response to this same review, the service appointment that had been scheduled was cancelled by you. We want to make sure the information we provide is accurate and based on the records available to us.
We also apologize for any confusion regarding the age and purchase history of your system. We value our customers and take concerns regarding service, communication, and installation seriously.
If you would like to discuss the concerns outlined in your review further, please contact our office at 479-372-4134 so we can review the account with you directly.
Bruce Denney
5 days ago
Prompt response and excellent service. I would recommend Armor to anyone.
Response from the owner:Thank you so much for the fantastic review, Bruce! We're thrilled to hear you had a great experience with Armor Heating & Air. Your recommendation means the world to us! If you ever need anything in the future, just let us know.
James laughter
1 week ago
Great service, the technician was at my house and repaired the issue within an hour from the time I made the appointment. A+
Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.
Veronica Marrufo
1 week ago
I highly recommend Armor Heat and Air, Jose did an amazing job getting our air conditioning back to cooling in a matter of minutes! We have been using this company for many years and they are super friendly and excellent customer service!
Response from the owner:Thank you so much for your fantastic review, Veronica! We're thrilled to hear that Jose provided you with amazing service and got your air conditioning cooling in no time. It's wonderful to have loyal customers like you at Armor Heating & Air. We truly appreciate your recommendation! If you need anything in the future, don’t hesitate to reach out.
Rodney Mobley
2 weeks ago
Pablo was amazing! My AC stopped working on a 105 Degree day and he had me up and running in no time. They earned a loyal customer with their prompt service and reasonable prices. Armor Heating & Air is the best!!
Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.
Bryan McBryde
2 weeks ago
Responded quickly; very efficient; a reasonable price; and friendly people. What else is there?
Response from the owner:Thank you for your review, Bryan! We're glad to hear that you found our service quick, efficient, and friendly. We appreciate your feedback.
W. H. Fraine
2 weeks ago
Bought a 15k system in 2024, called for help today as the system shut down. Was told by the lady that answered the phone that we purchased this in 2019 and it was out of warranty. Terrible customer service and now we can't even get through to them via phone. They were great until we needed something. Pick somebody else for your business.
Response from the owner:Thank you for taking the time to share your experience. We’re sorry for the frustration you experienced and understand how upsetting it is when your system stops working and you’re trying to get help.
After reviewing our records, we found that the service appointment that had been scheduled was **cancelled by the customer**. We also apologize for any confusion regarding the age and warranty status of your system, as we want to make sure our customers receive accurate information.
We would appreciate the opportunity to review what happened and see how we can assist. Please contact our office at 479-372-4134 so we can look into this further and address your concerns.
Stephanie Davis
3 weeks ago
Alex came to our rescue today after our AC went out! He was quick and knowledgeable and got us up and running! We are so thankful!!!
Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.
Mike Sims
3 weeks ago
Quick response and competent technicians. Corrected the issue quickly
Response from the owner:Your 5-star review made our day! Thanks for choosing us.
Dedria Ried
4 weeks ago
Pablo was excellent!
Response from the owner:Thank you so much for your 5-star review, Dedria! We're thrilled to hear that Pablo provided excellent service. At Armor Heating & Air, we always strive for the best for our customers. If you need anything else, just let us know!
Erica Lanning
4 weeks ago
Very fast response time and had me fixed up in just a few hours. I would recommend them to all of my clients.
Response from the owner:Your 5-star review made our day! Thanks for choosing us.
hal fincher
4 weeks ago
Went great. Quick efficient personable - correctly fixed problem
Response from the owner:We are thrilled to hear everything went great! Thank you for choosing Armor Heating & Air.
Kylie Wiser
4 weeks ago
We had an issue and they came out same day to fix it. I thought I was going to need a whole new unit because mine was over 20 years old. but in total it was less than $250. Only have good things to say!
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Alyssa Yochum
1 month ago
Super dependable and reasonably priced! Would highly recommend them for inspections, maintenance, even installation!
Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.
Mike Neil
1 month ago
Big shout out to John Howerton
Thanks to John and armor gang you saved the day! Very polite and professional and on time. Very pleasing experience . Would highly recommend them if you have hvac needs. Top notch!
Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.
Kisha Harris
1 month ago
I can’t say enough great things about this company! If you are having any heating and cooling issues, look no further! They are very fast, reliable, and communicates well! I set up an appointment via online around 1am due to our AC going out. I got a call around 8 am with a schedule technician coming to our house in a few hours. We’ve called other AC companies the previous weeks, and we were rescheduled and kept being told to fix it ourselves first. Jose came and fixed our problem in less than an hour. The price was very reasonable. He is very professional and super knowledgeable. He listened to us and explained everything he is going to do and what the problem was. I cannot recommend this company enough.
Response from the owner:Your 5-star review made our day! Thanks for choosing us.
Tami Hirschfeld
1 month ago
Wonderful company. I highly recommend them.
Response from the owner:Thank you so much for your wonderful review, Tami! We're thrilled to hear you had a great experience with Armor Heating & Air. Your recommendation means the world to us! If you need anything in the future, don’t hesitate to reach out.
Missy Brighton
1 month ago
Very friendly, professional and responsive to my HVAC issues in the 100 degree heat.
Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.
bruce williams
1 month ago
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Macey Kemp
1 month ago
Excellent service at reasonable costs! I will definitely use them again.
Response from the owner:Your 5-star review made our day! Thanks for choosing us.
Thomas Gilliam
1 month ago
We love our Trane HVAC and our Mitsubishi mini split. Thank you Rhonda for helping us with our purchase.
Response from the owner:Your 5-star review made our day! Thanks for choosing us.
Heather Decker
2 months ago
Armor is incredibly responsive and we trust them completely to do our maintenance and any repair that might come up. Their prices are super affordable and the techs know what they are doing! Jose and John saved us in this horrible heat wave!
Response from the owner:Thank you so much for the fantastic 5-star review, Heather! We're thrilled to hear that you trust Armor Heating & Air for your maintenance and repairs. It's great to know that Jose and John were there for you during the heat wave. We appreciate your support and look forward to serving you again! Stay cool! 🌬️
Emily Keen
2 months ago
Alex with Armor Heating air was fantastic! My AC was struggling with the recent heat waves. Armor was able to fit me in last minute and the service was top notch. I highly recommend!
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Jason Adcock
2 months ago
Alex was prompt and very professional! He made the repairs needed and explained why. Very courteous!
Response from the owner:Your 5-star review made our day! Thanks for choosing us.
