Our customer reviews are the result of our commitment to customer satisfaction.
All of the about.Sitting I my driveway at 8.00.very courteous, through, explained everything being done.Fair price,got the service contract. Highly recommend!
Response from the owner: Thanks for sharing your rating with us and the community.
We've been customers of Armor for the nearly 10 years we've lived here, and never had anything less than a good experience. They're always timely, honest, and do quality work. Can't ask for much more than that.
We called in the morning after our heat went out. They were out with in a couple hours, had our system up and running right away! The tech was nice and very professional! Thank you!
Response from the owner: We are privileged to have been able to assist you promptly and efficiently. Thank you for choosing Armor Heating & Air!
Fast, best quote, and great service! Thanks!
Response from the owner: We're absolutely thrilled to hear about your positive experience with Armor Heating & Air! Thank you for choosing us for your heating and air needs.
Armor Heating and Air is the best of the best! I'm a real estate broker in Northwest Arkansas. We encountered a crisis on closing day. Steven got technicians to the house within the hour and saved the deal! They are honest and trustworthy. I'll never use anyone else!
Response from the owner: Thank you immensely for your kind words, Jill! We're thrilled to hear about your positive experience with Armor Heating & Air.
They are open on Sundays. Took my call and came out promptly and had me up and running in no time.
Response from the owner: We're ecstatic to hear about your positive experience with Armor Heating & Air. Thank you for sharing your feedback!
Love these guys. Used them a couple of times for some AC repair stuff. They’ve always done a great job. I would highly recommend
Response from the owner: Thank you for your wonderful feedback, Mark! We're glad to hear you've had great experiences with our AC repair services.
Response from the owner: We genuinely admire your 5.0 rating. Thank you for sharing your experience with Armor Heating & Air.
Armor has excellent service, the technicians are very experience, they also give recommendations to keep the units running properly. Armor has a great customer service and they care for their customers
Response from the owner: Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Professional, helpful courteous.
Response from the owner: Thank you for your positive experience, Gordon Venturella. We appreciate your input.
Response from the owner: Your positive feedback is greatly appreciated. Thank you for choosing Armor Heating & Air for your HVAC needs.
Very professional and thorough!
Response from the owner: Your feedback is incredibly valuable. Thank you for sharing your positive experience with Armor Heating & Air.
Response from the owner: Thank you for the 5-star rating, John! We appreciate your feedback.
Both my furnace and ac went out at once. Called for an appt and was offered my first choice of time and date. Tech arrived on time and had the problem diagnosed within 10 -15 minutes.. He gave me an understandable explanation of the problems and had the parts needed in the truck.Excellent service, price and scheduling. They have my business and highly recommend!
Response from the owner: We’re really grateful and appreciate you taking the time to share your rating with us.
Pablo was great. Excellent service. Came quick and fixed the problem. Definitely recommend.
Response from the owner: We're ecstatic to hear that Pablo provided excellent service and quickly fixed the problem. Thank you for sharing your experience with Armor Heating & Air.
Great people to work with. Responsive and clean as you go work. Very professional.👍🏼
Response from the owner: Thank you for sharing! We appreciate your positive feedback and are glad you had a great experience with us.
Jose is one of the best technicians I have ever experienced , they were honest, and didn’t try to bull s.#t me , really good people!
Response from the owner: We are delighted to hear that Jose provided excellent service. Thank you for sharing your experience, Eddie!
I've been using Armor since I bought my home in NWA three years ago. Jose does great work and is very professional.
Response from the owner: We genuinely admire your loyalty and feedback, John Layson. Thank you for choosing Armor Heating & Air for your HVAC needs.
Pablo was fantastic and very thorough!
Response from the owner: We're thrilled to hear that Pablo was fantastic and very thorough!
Bryant, the technician , was very professional and diligent in checking our heating unit for the cooler days ahead.. I was very pleased with his excellent work and dedication to make sure everything was taken care of properly. I highly recommend Armor Heating and Air !
Response from the owner: Thank you for sharing your positive experience with Armor Heating & Air! We're ecstatic to hear that our technicians were professional and diligent in resolving your AC issues.
Excellent service! Prepared our unit for winter at a great price!
Response from the owner: We are honored to have provided you with excellent service! Thank you for your feedback.
This company is top notch. They don't try to upsell you on things you don't really need. Have used them several times and they always do great work at reasonable prices.
Response from the owner: We're glad to hear you had a great experience with us, Bill May. Thank you for sharing your feedback!
Great service!!!
Response from the owner: We're thrilled to hear you had a great service experience with Armor Heating & Air!
Very professional and thoughtful throughout the process, from setting the appointment to the service visit the next day. The AC tech (Cade) provided excellent service and did a great job of explaining what the issue was and how it was addressed. They were suggested to me by a neighbor- a lifelong Fayetteville resident- so their history is a solid one.
Response from the owner: We're overjoyed to hear about your positive experience with Armor Heating & Air! Thank you for sharing your feedback.
Great service late Friday afternoon
Response from the owner: Your positive experience is greatly appreciated. Thank you for choosing Armor Heating & Air.
They are very friendly and knowledgeable. They are the best to work with. I also use Armor at my work and they are very good at what they do. And the pricing is very good as well.
Response from the owner: Thank you for your wonderful feedback, Richard! We are glad to hear that you find our team friendly, knowledgeable, and good at what they do. Your satisfaction is our priority.
I have used Armor several times for my rentals. The one thing I like most about them is Jose! The service tech is so professional, knowledgeable and friendly. He represents your company very well.
Response from the owner: We're grateful for your positive feedback, Randy! Jose is a valuable member of our team.
Armor is hands down the best heat and air service around.
Response from the owner: Your positive experience with Armor Heating & Air is greatly appreciated. Thank you for your feedback!
Service call was answered quickly. Serviceman was here within the timeframe I was given. He was polite, respectful and knowledgeable. Took care of everything right away and my air conditioner was up and running in no time.
Response from the owner: Thank you immensely for your kind words, Cindy! We're thrilled to hear about your positive experience with our service.
Response from the owner: Thank you for your feedback, Elaine Barnett. We are privileged to have served you.
John was very knowledgeable and professional.He repaired our outside unit and charged a very fair price.Would definitely recommend Armor and I'll be using them exclusively.
Response from the owner: We are pleased to hear that John was very knowledgeable and professional. Thank you for recommending Armor Heating & Air.
They came out same day and were able to resolve the issue. And filed it as a warranty call.
Response from the owner: We are excited to hear that we were able to resolve the issue for you on the same day. Thank you for choosing Armor Heating & Air.
Bryant got here on time, explained and showed me what was wrong, with a rough estimate before he fixed it, then fixed it very quickly!
Response from the owner: We will share this Bryant to let him know how he is doing.”
Pablo came to fix the AC and he was professional, courteous, and informative. Great service again by the team at Armor!
Response from the owner: Thank you so much for taking the time to review us.
Our technician did a great job with our unit. The customer service was great everyone was courteous. We were charged a fair price for our service. I recommend their services.
Response from the owner: Thank you for your wonderful feedback, Kyle Fogarty! We're glad to hear you had a great experience with our technician and customer service.
When we bought our home in NWA a couple of years ago, we asked for a recommendation on an HVAC company from our realtor. He suggested Armor Heating & Air, and we have been happy customers ever since. Give them a try and I think you'll be happy too.
Response from the owner: We greatly appreciate your positive feedback, David Swinney. Thank you for choosing Armor Heating & Air for your HVAC needs.
Stephen Hinton provided expert advice and gave me the confidence to call and trust Armor. The pricing and options were clear and more than fair. Super easy to work with and now my office air is working as it should!
Response from the owner: We are delighted to hear that Stephen provided expert advice, and that your office air is now working as it should!
My air conditioner went out around 6:00 PM during the week. I called over 20 companies to come out and see if they could get it turned back on and fixed. Armor heating and air was the only one that said yes they could come same day after hours. Bryant came in troubleshoot the situation found the problem and fixed it within 10 minutes. Bryant came timely was very friendly. He educated me on options and was very polite and professional. Thank you so much.
Response from the owner: We're pleased to hear about your positive experience with Armor Heating & Air. Thank you for sharing your feedback.
Got someone to us quick appreciate the after hours response! Tech was very professional.
Response from the owner: Your positive feedback is greatly appreciated! We strive to provide quick and professional service, even after hours. Thank you for choosing Armor Heating & Air.
Bryant is amazing and very thorough. Takes the time to explain things and really cares. Highly recommend!
Response from the owner: We are happy to hear that Bryant is amazing and thorough. Your feedback is incredibly valuable.
I have used Armor Heating & Air for several years. They have professional employees that are well trained. I would recommend them to anyone that needs heating and air service.
Response from the owner: Thank you for recommending us in your review! We’re glad we made your experience with us a great one.
I had been using a different company for the past 4 months with the same issue that they couldnt seem to figure out. Bryant came out and thoroughly assessed the issue and was able to find the clogged pipe and fix it!! Thank you!!
Response from the owner: Your review is appreciated, Michele Anthony. We're glad Bryant was able to resolve the clogged pipe issue for you.
I signed up for a yearly service plan with this company, which includes two maintenance visits per year, one for each season. The idea behind such a plan is peace of mind—knowing that my heating and air system is regularly serviced without me having to think about it. Unfortunately, this company has consistently failed to deliver on that promise.Not only have I had to call and remind them to schedule every single visit, but they actually completely missed one season's service altogether. When I followed up, they ended up doing both visits in a single session, which defeats the purpose of seasonal maintenance.Despite their inability to maintain a schedule, I have never had an issue with the technicians themselves or the service they’ve provided—once they were actually dispatched. The technicians have always been professional and thorough, but that doesn’t make up for the hassle of having to chase the company down every time service is due.The whole point of paying for a maintenance plan is to avoid exactly this kind of hassle. If I have to manage the scheduling myself and still can’t trust that they’ll get it right, then what's the point? I’d rather invest my money, time, and trust in a company that can actually keep up with a calendar. This experience has been disappointing, and I cannot recommend this company if you’re looking for reliable, hassle-free service.
Response from the owner: Thank you for your feedback. We apologize for the inconvenience you've faced with scheduling your maintenance visits. We service thousands of customers, and maintaining timely service is crucial for us. We’re addressing this issue to ensure better coordination in the future. We're glad to hear you’ve been satisfied with our technicians, and we’re committed to improving your overall experience. Please reach out if there's anything we can do to make this right.
Bryant was great to deal with fixed fast and very friendly
Response from the owner: Thank you for taking the time to provide feedback. We're glad Bryant was able to fix the issue fast and was friendly.
Armor Heating & Air, has excellent customer service . Technician was very quick to come out, very professional and knowledgeable.I would highly recommend!!
Response from the owner: Your positive experience with Armor Heating & Air is greatly appreciated! Thank you for the kind words and recommendation.
The technician, Jose, quickly determined the problem was a malfunction of our Nest thermostat; replaced it with a different brand and the AC came on immediately. Jose was polite and respectful the entire time. We will be using Armor again!
Response from the owner: Thank you for taking the time to share your experience, June. We're glad Jose was able to quickly resolve the issue with your Nest thermostat. We look forward to serving you again in the future!
Truly great work and service tech was amazing people
Response from the owner: Your positive experience is our top priority. We are thrilled to hear that our service tech provided amazing work for you. Thank you for choosing Armor Heating & Air.
Highly recommend. Called to see when somebody could come out. he was so helpful- offered me times that would work for us and even walked through some problem-solving with me while we wait for someone.
Response from the owner: We are happy to hear about your positive experience with us. Thank you for your feedback.
