Our customer reviews are the result of our commitment to customer satisfaction.
Bryant got here on time, explained and showed me what was wrong, with a rough estimate before he fixed it, then fixed it very quickly!
Response from the owner: We will share this Bryant to let him know how he is doing.”
Pablo came to fix the AC and he was professional, courteous, and informative. Great service again by the team at Armor!
Response from the owner: Thank you so much for taking the time to review us.
Our technician did a great job with our unit. The customer service was great everyone was courteous. We were charged a fair price for our service. I recommend their services.
Response from the owner: Thank you for your wonderful feedback, Kyle Fogarty! We're glad to hear you had a great experience with our technician and customer service.
When we bought our home in NWA a couple of years ago, we asked for a recommendation on an HVAC company from our realtor. He suggested Armor Heating & Air, and we have been happy customers ever since. Give them a try and I think you'll be happy too.
Response from the owner: We greatly appreciate your positive feedback, David Swinney. Thank you for choosing Armor Heating & Air for your HVAC needs.
Stephen Hinton provided expert advice and gave me the confidence to call and trust Armor. The pricing and options were clear and more than fair. Super easy to work with and now my office air is working as it should!
Response from the owner: We are delighted to hear that Stephen provided expert advice, and that your office air is now working as it should!
My air conditioner went out around 6:00 PM during the week. I called over 20 companies to come out and see if they could get it turned back on and fixed. Armor heating and air was the only one that said yes they could come same day after hours. Bryant came in troubleshoot the situation found the problem and fixed it within 10 minutes. Bryant came timely was very friendly. He educated me on options and was very polite and professional. Thank you so much.
Response from the owner: We're pleased to hear about your positive experience with Armor Heating & Air. Thank you for sharing your feedback.
Got someone to us quick appreciate the after hours response! Tech was very professional.
Response from the owner: Your positive feedback is greatly appreciated! We strive to provide quick and professional service, even after hours. Thank you for choosing Armor Heating & Air.
Bryant is amazing and very thorough. Takes the time to explain things and really cares. Highly recommend!
Response from the owner: We are happy to hear that Bryant is amazing and thorough. Your feedback is incredibly valuable.
I have used Armor Heating & Air for several years. They have professional employees that are well trained. I would recommend them to anyone that needs heating and air service.
Response from the owner: Thank you for recommending us in your review! We’re glad we made your experience with us a great one.
I had been using a different company for the past 4 months with the same issue that they couldnt seem to figure out. Bryant came out and thoroughly assessed the issue and was able to find the clogged pipe and fix it!! Thank you!!
Response from the owner: Your review is appreciated, Michele Anthony. We're glad Bryant was able to resolve the clogged pipe issue for you.
I signed up for a yearly service plan with this company, which includes two maintenance visits per year, one for each season. The idea behind such a plan is peace of mind—knowing that my heating and air system is regularly serviced without me having to think about it. Unfortunately, this company has consistently failed to deliver on that promise.Not only have I had to call and remind them to schedule every single visit, but they actually completely missed one season's service altogether. When I followed up, they ended up doing both visits in a single session, which defeats the purpose of seasonal maintenance.Despite their inability to maintain a schedule, I have never had an issue with the technicians themselves or the service they’ve provided—once they were actually dispatched. The technicians have always been professional and thorough, but that doesn’t make up for the hassle of having to chase the company down every time service is due.The whole point of paying for a maintenance plan is to avoid exactly this kind of hassle. If I have to manage the scheduling myself and still can’t trust that they’ll get it right, then what's the point? I’d rather invest my money, time, and trust in a company that can actually keep up with a calendar. This experience has been disappointing, and I cannot recommend this company if you’re looking for reliable, hassle-free service.
Response from the owner: Thank you for your feedback. We apologize for the inconvenience you've faced with scheduling your maintenance visits. We service thousands of customers, and maintaining timely service is crucial for us. We’re addressing this issue to ensure better coordination in the future. We're glad to hear you’ve been satisfied with our technicians, and we’re committed to improving your overall experience. Please reach out if there's anything we can do to make this right.
Bryant was great to deal with fixed fast and very friendly
Response from the owner: Thank you for taking the time to provide feedback. We're glad Bryant was able to fix the issue fast and was friendly.
Armor Heating & Air, has excellent customer service . Technician was very quick to come out, very professional and knowledgeable.I would highly recommend!!
Response from the owner: Your positive experience with Armor Heating & Air is greatly appreciated! Thank you for the kind words and recommendation.
The technician, Jose, quickly determined the problem was a malfunction of our Nest thermostat; replaced it with a different brand and the AC came on immediately. Jose was polite and respectful the entire time. We will be using Armor again!
Response from the owner: Thank you for taking the time to share your experience, June. We're glad Jose was able to quickly resolve the issue with your Nest thermostat. We look forward to serving you again in the future!
John was very knowledgeable and professional.He repaired our outside unit and charged a very fair price.Would definitely recommend Armor and I'll be using them exclusively.
Response from the owner: We are pleased to hear that John was very knowledgeable and professional. Thank you for recommending Armor Heating & Air.
Truly great work and service tech was amazing people
Response from the owner: Your positive experience is our top priority. We are thrilled to hear that our service tech provided amazing work for you. Thank you for choosing Armor Heating & Air.
Highly recommend. Called to see when somebody could come out. he was so helpful- offered me times that would work for us and even walked through some problem-solving with me while we wait for someone.
Response from the owner: We are happy to hear about your positive experience with us. Thank you for your feedback.
Response from the owner: Thank you for your wonderful feedback, Kevan Inboden!
Exceptional service very informative Vasquez was a gentleman and Elizabeth appreciated it Thank You for coming by
Response from the owner: We are delighted to hear about your exceptional service experience. Thank you for your kind words and for choosing Armor Heating & Air.
Bryant came out on emergency callout. Very professional and friendly. Got our air up and cooling quickly.
Response from the owner: We're pleased to hear that Bryant was able to quickly get your air up and cooling. Thank you for sharing your experience with Armor Heating & Air.
Open clogged drain line
Responded quickly; very efficient; a reasonable price; and friendly people. What else is there?
Response from the owner: Thank you for your review, Bryan! We're glad to hear that you found our service quick, efficient, and friendly. We appreciate your feedback.
Responsive, reliable, and honest.
Response from the owner: We greatly appreciate your positive feedback, Trent. Thank you for recognizing our responsiveness, reliability, and honesty.
The technicians were very professional and diligent in taking care of our AC issues. I was very pleased with their excellent work and their dedication to make sure everything was taken care of properly. I highly recommend Armor Heating and Air !
Response from the owner: Thank you for sharing your positive experience with Armor Heating & Air! We're ecstatic to hear that our technicians were professional and diligent in resolving your AC issues.
"Saved my bacon." They came out on the weekend. Quick and efficient. They took good care of us.
Response from the owner: Thank you so much for such great review! We highly appreciate it. We're looking forward to having you again as our client.
Fast and professional. Highly recommended.
Response from the owner: We are glad to hear that you had a positive experience with our services. Thank you for recommending us!
Bryant was an excellent technician. He courteous and very knowledgeable.
Response from the owner: We're overjoyed to hear that Bryant provided excellent service and was knowledgeable. Thank you for sharing your experience with us.
Pablo knew right away what was wrong and had it fixed in a hurry. So thankful he could come and cool off our house. Not a good day to be without AC. Thanks!
Response from the owner: Thanks for the positive feedback, Diane! We're glad we could help you cool off your house quickly.
Great customer service, quick response and very professional.
Response from the owner: We are thrilled to hear about your positive experience with our team. Thank you for choosing Armor Heating & Air!
Cade did excellent work for us
Response from the owner: We're privileged to have Cade on our team. Thank you for the positive feedback!
They came out the day that I called them, they fixed the air conditioner and did a thorough analysis of the entire system.
Response from the owner: Thanks so much for your feedback! We are happy to hear we could help you out. Thanks for choosing Armor Heating & Air.
Prompt, fair, good work, all you can ask for in service.
Response from the owner: Your review is appreciated. We strive to provide prompt, fair, and quality service to all our customers. Thank you for choosing Armor Heating & Air.
Response from the owner: Thank you for the 5-star rating, John! We appreciate your feedback.
Easy to make an appointment, made it out in good time, serviced my ac/fan quickly.
Response from the owner: Thank you for taking the time to leave a positive review! We're glad we could quickly service your AC/fan.
Very pleased with Bryant and how fast he diagnosed the issue with my A/C. He was in and out in 15 min and only had to pay service charge since part was under warranty. I will definitely call Armour for all my A/C needs in the future.
Response from the owner: We're excited to hear that Bryant was able to quickly diagnose and resolve the issue with your A/C. Thank you for choosing Armor Heating & Air for your HVAC needs.
Response from the owner: We greatly appreciate your 5-star review! Thank you for choosing Armor Heating & Air.
We couldn't be more grateful for Armor Heating and Air! Pablo is the man – he provided same-day service, quickly identified the issue, and had the part needed to fix it on the spot. His professionalism and efficiency were impressive. Highly recommend!
Response from the owner: Your feedback is incredibly valuable to us. We're thrilled to hear that Pablo provided you with such efficient and professional service. Thank you for recommending Armor Heating & Air!
I was very happy with the service I received today. Pablo, the service technician showed up on time and quickly identified the issue and made the repairs. I believe the charges were adequate and appreciate them working in a new client on the same day in this horrible heat. The office staff was also very friendly when I made the call to request Service. Would recommend and will use them in the future.
Response from the owner: We are privileged to hear that you were happy with the service you received from Armor Heating & Air. Thank you for recommending us and we look forward to serving you in the future.
My a/c went out on a Saturday, and Armor had it fixed by Monday. They probably would've fixed it sooner, but I didn't need to do an after hours/weekend call. I used the online form to request an appointment, and the office reached out via email first thing Monday morning. Great customer service and great pricing. Tech even waited a little bit for someone to show up to the house (I was at work and didn't see the head's up text before he arrived, so I had to get someone to meet him for me).
Response from the owner: Thank you for taking the time to share your experience with Armor Heating & Air. We are privileged to have been able to assist you with your a/c issue promptly. We appreciate your feedback and look forward to serving you again in the future.
Best HVAC experience!
Response from the owner: Your positive feedback is greatly appreciated! Thank you for choosing Armor Heating & Air for your HVAC needs.
Cade was great; explained the work and was done in a timely manner. Very professional and courteous.
Response from the owner: Thanks for the positive feedback, Christian! We are overjoyed to hear that Cade provided great service and was professional and courteous. We appreciate your business and hope to work with you again in the future.
Bryant was very friendly and helpful! He was knowledgable and we are very pleased with the service we received.
Response from the owner: Thank you for sharing your positive experience with Bryant! We are glad to hear that you were pleased with the service you received.
I called Armor to take a look at my A/C unit that was not cooling, and I wish I had never called them. They sent a technician with only a few weeks of experience and he couldn't figure out what was wrong with my unit so the assumption was that it was just low on coolant. I was doubtful but decided to give him the benefit of the doubt. $200 down the drain and the A/C unit still wasn't working so I called them the next day and they wanted me to pay another $90 service fee just for them to drive back out and look at my unit again, as if it was my fault that the technician couldn't diagnose the problem correctly in the first place. I understand the technician was new and still learning, but they should really consider that when they ask a customer to pay another service fee for the same problem they couldn't address. They clearly lack customer service skills and do not care about their clients. I understand every business makes mistakes, but they refused to make this right and that kind of establishment does not deserve anyone's business in this economy! I decided to call another local business, who sent someone much more experienced and they quickly diagnosed the issue and ordered parts. I do not recommend Armor Heating and Air to anyone.
Response from the owner: Thank you for your feedback. We apologize for the inconvenience you experienced. Our technician attempted to resolve the issue by addressing the coolant levels, but we regret this did not fix the problem. We strive for transparency in our policies and informed you of the possibility for additional service fees upfront. We understand your frustration and are committed to improving our service.Please contact us at 479-372-4134 if there's anything we can do to make this right. We value your feedback and hope to serve you better in the future.
The service technician was knowledgeable & thorough.
Response from the owner: We genuinely admire your feedback and are pleased to hear that our service technician was knowledgeable & thorough. Thank you for choosing Armor Heating & Air.
First y’all exceeded expectations! Your service tech was very knowledgeable and professional. Your charge was very reasonable. I would recommend your company without reservations.
Response from the owner: We are elated to hear that we exceeded your expectations, Steve. Thank you for recommending Armor Heating & Air.
I have been using armor heating &air for many years always very professional and knowledgeable I tell everyone I know that needs hvac work done about armor heating and air they are just the best!!!!!!!
Response from the owner: Thank you immensely for your kind words about Armor Heating & Air. We strive to provide professional and knowledgeable service to all our customers. We appreciate you recommending us to others!
Bryant was timely, courteous, and very knowledgeable. My service experience was excellent. I would recommend Armor Heating & Air to anyone needing their services whether you are a business needing service or you need your personal residence serviced.
Response from the owner: We are pleased to hear that Bryant provided you with excellent service. Thank you for recommending Armor Heating & Air to others in need of HVAC services.
Pablo was a great technician. Professional from the start. After a brief Q/A he knew what the issue was. Fixed promptly and on his way. Thank you Pablo.
Response from the owner: We are absolutely thrilled to hear about your positive experience with Pablo. Thank you for choosing Armor Heating & Air. If you ever need assistance in the future, don't hesitate to reach out at (479) 372-4134.
Response from the owner: Thank you for sharing your feedback!
