Our customer reviews are the result of our commitment to customer satisfaction.
Donna Wheeler
2 days ago
José, the technician, was amazing! So professional and nice. Our yearly check up was as smooth as silk!! Great job!!
Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.
Gordon Venturella
3 days ago
Professional, helpful, courteous.
Response from the owner:Thank you for your positive experience, Gordon Venturella. We appreciate your input.
John Yerger
4 days ago
They just sent a 4th charge for one call.
They charged $600 to tell me my thermostat was bad. Because before they check anything, they start doing services you do not need.
Take me to small claims. I will NOT pay
I also told you to send someone with experience. You sent the same incapable tech who took another full hour to determine it was 24v from a thermostat. Go eff yourself
Response from the owner:We understand your frustration, but we want to clarify the misunderstanding regarding the four charges. Our technician made three separate service visits to address three different issues; this was not four separate charges for a single call. These service visits extended into the weekend, when we have one highly qualified technician on call to handle emergency service needs.
Our service records indicate that each visit involved a separate issue, and the charges reflect the service provided. We take customer concerns seriously, but we respectfully disagree with the claim that unnecessary services were performed or that the technician was incapable of diagnosing the problems.
We are willing to review the service records and discuss any specific concerns regarding the invoices directly. We ask that further communication remain respectful and professional.
Steve Schade
2 weeks ago
Pablo he led everything and went above and beyond. I am planning on starting an annual maintenance plan when our warranty period is up.
Response from the owner:We are thrilled to hear we fixed your issue and our team provided great service. Thank you, Steve!
Young JK
2 weeks ago
Response from the owner:We appreciate your 5-star rating and are glad to hear you were satisfied with our services. Thank you for choosing Armor Heating & Air.
Amanda Miller
3 weeks ago
Great service and very knowledgeable service technician.
Response from the owner:We appreciate your feedback and the 5-star rating! It means a lot to us.
Jeff-Sam Goostree
4 weeks ago
Last minute call on a Sunday morning because nothing goes awry Monday-Fri during business hours.
Outstanding service, technician (Tony) was very professional, timely and fixed the issue immediately.
Very personable and courteous. Highly recommended.
Response from the owner:Thank you for the wonderful review! We’re glad Tony was able to get everything taken care of quickly, even on a Sunday morning. We’ll be sure to share your kind words with him. We appreciate your trust in Armor Heating & Air and the recommendation! Thank you for letting us protect your comfort!
Manny P
4 weeks ago
Timely, professional service and reasonable price. Tony Kelley, the tech showed up on time and got to work right away. Also, all the girls l spoke with over the phone at the office are very supportive and polite. Would recommend this company for all your heating and air conditioning needs.
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Thomas R Moore
4 weeks ago
Timely service, very knowledgeable tech, quite reasonable price. I will be using them again.
Response from the owner:Thanks for your rating! We're pleased to have met your expectations and will strive to exceed them next time.
Daphne J. Vought
1 month ago
I have relied on Armor Heating & Air for multiple occasions. I have every confidence in referring them to my real estate clients as well. They are swift to serve, honest, and professional. It is a rare and valuable combination that they offer.
Response from the owner:Thanks for the fantastic review! We're happy to have served you well.
Patrick Stewart
1 month ago
Very professional and thoughtful throughout the process, from setting the appointment to the service visit the next day. The AC tech (Cade) provided excellent service and did a great job of explaining what the issue was and how it was addressed. They were suggested to me by a neighbor- a lifelong Fayetteville resident- so their history is a solid one.
Response from the owner:We're overjoyed to hear about your positive experience with Armor Heating & Air! Thank you for sharing your feedback.
Kathryn
2 months ago
When we started using Armor Air 3 years ago, we were happy we found them. However, customer service has gone down exponentially. If you have an issue, don't expect it to get resolved quickly. The person that answers the phone and the owner seem to actively avoid contact.
As far as installation goes, you need to keep an eye on them. We had things broken & damaged. No one shared this or let us know. We had to approach them.
Each time I call about system issues, I get a different response. The 1st time, there was no record of me purchasing an HVAC system. Most recently, I was told I purchased it in 2019. I didn't even buy the house Armor Air has been servicing until 2022.
Proceed with caution & keep good records.
Response from the owner:Thank you for taking the time to share your experience. We’re sorry to hear that you feel our service has not met your expectations, and we understand your frustration when you are experiencing issues with your HVAC system.
We did review the records associated with your account. As stated in our previous response to this same review, the service appointment that had been scheduled was cancelled by you. We want to make sure the information we provide is accurate and based on the records available to us.
We also apologize for any confusion regarding the age and purchase history of your system. We value our customers and take concerns regarding service, communication, and installation seriously.
If you would like to discuss the concerns outlined in your review further, please contact our office at 479-372-4134 so we can review the account with you directly.
Bruce Denney
2 months ago
Prompt response and excellent service. I would recommend Armor to anyone.
Response from the owner:Thank you so much for the fantastic review, Bruce! We're thrilled to hear you had a great experience with Armor Heating & Air. Your recommendation means the world to us! If you ever need anything in the future, just let us know.
James laughter
2 months ago
Great service, the technician was at my house and repaired the issue within an hour from the time I made the appointment. A+
Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.
Veronica Marrufo
2 months ago
I highly recommend Armor Heat and Air, Jose did an amazing job getting our air conditioning back to cooling in a matter of minutes! We have been using this company for many years and they are super friendly and excellent customer service!
Response from the owner:Thank you so much for your fantastic review, Veronica! We're thrilled to hear that Jose provided you with amazing service and got your air conditioning cooling in no time. It's wonderful to have loyal customers like you at Armor Heating & Air. We truly appreciate your recommendation! If you need anything in the future, don’t hesitate to reach out.
Rodney Mobley
2 months ago
Pablo was amazing! My AC stopped working on a 105 Degree day and he had me up and running in no time. They earned a loyal customer with their prompt service and reasonable prices. Armor Heating & Air is the best!!
Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.
Bryan McBryde
2 months ago
Responded quickly; very efficient; a reasonable price; and friendly people. What else is there?
Response from the owner:Thank you for your review, Bryan! We're glad to hear that you found our service quick, efficient, and friendly. We appreciate your feedback.
W. H. Fraine
2 months ago
Bought a 15k system in 2024, called for help today as the system shut down. Was told by the lady that answered the phone that we purchased this in 2019 and it was out of warranty. Terrible customer service and now we can't even get through to them via phone. They were great until we needed something. Pick somebody else for your business.
Response from the owner:Thank you for taking the time to share your experience. We’re sorry for the frustration you experienced and understand how upsetting it is when your system stops working and you’re trying to get help.
After reviewing our records, we found that the service appointment that had been scheduled was **cancelled by the customer**. We also apologize for any confusion regarding the age and warranty status of your system, as we want to make sure our customers receive accurate information.
We would appreciate the opportunity to review what happened and see how we can assist. Please contact our office at 479-372-4134 so we can look into this further and address your concerns.
Stephanie Davis
2 months ago
Alex came to our rescue today after our AC went out! He was quick and knowledgeable and got us up and running! We are so thankful!!!
Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.
Mike Sims
2 months ago
Quick response and competent technicians. Corrected the issue quickly
Response from the owner:Your 5-star review made our day! Thanks for choosing us.
Dedria Ried
2 months ago
Pablo was excellent!
Response from the owner:Thank you so much for your 5-star review, Dedria! We're thrilled to hear that Pablo provided excellent service. At Armor Heating & Air, we always strive for the best for our customers. If you need anything else, just let us know!
Erica Lanning
2 months ago
Very fast response time and had me fixed up in just a few hours. I would recommend them to all of my clients.
Response from the owner:Your 5-star review made our day! Thanks for choosing us.
hal fincher
2 months ago
Went great. Quick efficient personable - correctly fixed problem
Response from the owner:We are thrilled to hear everything went great! Thank you for choosing Armor Heating & Air.
Kylie Wiser
2 months ago
We had an issue and they came out same day to fix it. I thought I was going to need a whole new unit because mine was over 20 years old. but in total it was less than $250. Only have good things to say!
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Alyssa Yochum
2 months ago
Super dependable and reasonably priced! Would highly recommend them for inspections, maintenance, even installation!
Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.
