Our customer reviews are the result of our commitment to customer satisfaction.
The ONLY hvac service you need to call. I've personally had them out to multiple properties over the past couple years and just cannot give enough praise to John Howerton and his team. Several of my clients have also reported excellent service. Simply the best!
Response from the owner: We are overjoyed to hear your continued trust in our HVAC services across your properties, Kevin.
Response from the owner: Thank you for your review and the 5-star rating! We appreciate your trust in Armor Heating & Air.
Prompt and professional. Bryant was very courteous. Fixed problem.
Response from the owner: We greatly appreciate your feedback! Thrilled Bryant provided prompt, professional service and resolved your issue courteously.
Responded after hours without hesitation. Very friendly to technician.
Response from the owner: We are excited to hear about your positive experience with our after-hours service and friendly technician.
Fast response. Fixed problem quickly. Polite and professional.
Response from the owner: We are glad to hear about our fast response and professional service. Thank you for choosing Armor Heating & Air.
I’ve used Armor Heating and Air for my A/C repairs over the past few years and I’m just so happy with all that they’ve done! The technicians that have come out are always so nice and always let us know what is best to get our A/C fixed.Thank you so much for all you do!
Response from the owner: We appreciate your feedback and are delighted to learn of your satisfaction with our technicians. Thank you for your ongoing confidence in our services.
We have used Armor multiple times and they have been exceptional every time. Highly recommend them?
Response from the owner: We are honored to have earned your trust multiple times. Your loyalty means everything to us.
Late evening call. Saved us from a hot and sleepless night. Great company! Great people!
Response from the owner: Thank you so much for such great review! We highly appreciate it. We're looking forward to having you again as our client.
I really need Armor to call me back! If you see this please call me, I have been trying to get a hold of you for several weeks.I bought a home with an HVAC system that was still under warranty. Soon after moving in, I had a problem and contacted Armor. They initially came out under warranty, but when they saw condensation in the vents, they did not offer any further service.Over the next three weeks, I called six times and left multiple messages. I did not receive a return call or a resolution to my issues.
Response from the owner: Hi Heather, we truly apologize for your experience and understand how frustrating this must have been. Our call logs show five calls within one week, with only one going unanswered. Our records also show that we sent a request to a specialized ducting company to reach out regarding the remaining issues. We appreciate your patience and want to ensure your concerns are fully addressed. We’ll review your service history and follow up with you directly.
Thanks for coming to fix the leak in the HVAC pipes. I feel better now.
Response from the owner: We are happy to help fix your HVAC leak. Your comfort and peace of mind matter to us.
August 2025 main unit stopped working at 10pm. Called 8am left detailed voicemail message as to problem. Got a text setting up apt that day. Drained water, added some refrigerant. Love that they squeeze me in when I call. Tech was very professional and gave me some tips, like changing filters more often 😵💫January 2025 apt. Frozen excess water pipe. Tech was right on time and very pleasant. Anyone who lets me follow them around, explains everything and lets me help is excellent in my book. The heat tape wasn’t plugged in but didn’t seem to work anymore after it was electrified so there you go. He bailed out the excess water and we were all goodWe have used Armor three times and each time an appointment has been immediately set, the tech was on time, professional and the problems resolved. Also the tech explained what was being done, educating us in the process.February 2021 during the storm this month one of our heaters shut down. Armour came out and it turns out there are outlets on the heaters that need to be plugged in to keep pipe from freezing, who knew. We had no such thing in New Mexico. We were just charged a service call and will definitely sign up for the annual maintenance plan this spring.
Response from the owner: Hi Claire! it was our pleasure to serve you. We're happy that you feel taken care of every step of the way. Thank you for your trust. :)
John Howerton was so professional & a pleasure to have working on my air conditioner. I would recommend Armor Heating & Air Conditioning to anyone.
Response from the owner: Thank you immensely for recommending us! John's professionalism makes us proud. Your trust in Armor Heating & Air means everything.
Jose was the best!!! He quickly found the issue, explained it very well and repaired it for a very reasonable price. Thank you, Armor Heating & Air - the best around. Reach out to them!
Response from the owner: Thank you for your review! We're thrilled Jose provided excellent service and found a reasonable solution for you.
I had an issue with my HVAC causing a leak. They were there within an hour to repair. The technician Jose was very personable and great to work with. Thanks!
Response from the owner: We are ecstatic to hear Jose provided quick repair service for your HVAC leak. Thank you for recognizing his personable approach!
Armor Heating & Air was so helpful!!! I called 5 local companies to describe what was going on with our AC. The other companies said they would have to send a tech out to diagnose what was wrong based off of my description.Armor was the only one able to right away tell me what was going on over the phone. They explained things clearly and treated me as an equal. Really appreciate their hard work, their skill, and their kindness both over the phone and in person!
Response from the owner: We are grateful for your trust! Glad we could diagnose your AC issue over the phone and provide clear explanations.
Good communication about what might need to be done to the units and decent pricing on yearly maintenance. Cade was informative and on time. Installed new thermostat. Looks good.
Response from the owner: We appreciate your feedback, Jim. Thank you for choosing Armor Heating & Air for your HVAC needs. If you have any further questions or concerns, feel free to reach out to us at (479) 337-7152.
Always quick to respond. Gives good explanation of the problem.
Response from the owner: We are honored to hear about our quick response and clear explanations. Your positive experience means everything.
Response from the owner: We sincerely value your five-star rating and trust in Armor Heating & Air for your HVAC needs.
I scheduled an appt with the nice young lady over the phone for a maintenance contract pricing. She put me down for 1:30. I waited until 3:10 and cancelled. I called once and she said oh yeah he’s in Fayetteville, called again and she said yeah he’s still in Fayetteville. Don’t schedule appointments you can’t keep.
Response from the owner: I’m really sorry to hear about your experience. I completely understand how frustrating it is to wait that long without clear communication. In the HVAC industry, not all appointments run the same—some take longer than anticipated, especially if a technician encounters unexpected issues or emergencies.At Armor Heating & Air, we strive to balance timely arrivals with thorough service. When we schedule a maintenance contract consultation, we do our best to match you with the right technician and build in buffer time. That said, delays can happen—and we should have communicated better.Thank you for sharing your feedback—it helps us improve. We're always reviewing our scheduling and dispatching process to reduce wait times and keep customers informed. If you’re open to it, I’d value another chance to assist you directly. Please reach out and we’ll make it right.
Great service and did not try to sell me anything I didn't need. It was an easy fix and the bill reflected it. So grateful!
Response from the owner: We are glad to hear about your positive experience! Thank you for recognizing our honest approach and fair pricing.
Bryant was fantastic and very thorough!
Response from the owner: We're thrilled to hear that Pablo was fantastic and very thorough!
Update 1: We would have moved forward with the service plan but we have not been able to get a call back so far since we left the initial review a couple of weeks ago. We have spoke with personnel and left messages for a return call with no response. It’s unfortunate because we were very comfortable with the plan. They have great reviews so, hopefully, our case is an exception.Original review after estimate: John gave us the most clear and thorough explanation of our issues. We understood exactly what he was going to do and why it would help. John didn’t try to upsell us. In fact, he told us to wait on certain things we thought we were going to have to purchase. He wanted to see if a simple fix could help our issues first. This was so different than other experiences where we had been told we would need anything from parts that couldn’t be found to a 25k system. John earned our trust and business through patience, explanations, and not rushing to expensive options. We would highly recommend.
Response from the owner: We are delighted to hear about John's thorough service. His commitment to clear explanations and honest recommendations reflects our values. Thank you for your trust and recommendation.
Armor Heat & Air is a very good company. Bryant came out at 10pm in this July heat wave and fixed my AC when it just suddenly stopped. That’s tops in anyone’s book.
Response from the owner: Thank you for sharing your experience! We're thrilled Bryant could help during the heat wave. Late-night emergency service matters.
Best people & service around. Had me up & running in no time.
Response from the owner: We are grateful for your trust in our service. Your satisfaction means everything to us.
Jose was a beast! He showed up 30 mins early, and had us taken care of within a hour. Very knowledgeable, and very friendly! I’d highly recommend him, and Armor for any heating/cooling needs!
Response from the owner: We are glad to hear Jose provided excellent service! His knowledge and friendliness make all the difference. We appreciate your recommendation!
Response from the owner: We are delighted to hear about your positive experience with Armor Heating & Air!
John and his team are great! The A/C was out at our Airbnb, they were over there within 2 hours and got us up and running again! Thanks for the prompt response and being great to work with! They are affordable, professional, punctual and great at communicating. 10/10!!!
Response from the owner: We are delighted to hear about John and his team's prompt response! Thank you for recognizing our professionalism and communication.
Prompt service to get our AC unit up and running again. Bryant was professional and friendly. Very helpful.
Response from the owner: We appreciate your feedback and are pleased to learn that Bryant delivered prompt and professional service in resolving your air conditioning issue. Thank you for taking the time to share your positive experience.
John was very knowledgeable and honest about my particular situation when discussing the choices of a replacement HVAC system. He made me very confident that I had made the right choice for my particular needs.
Response from the owner: John's expertise and professionalism were instrumental in shaping Kevin's decision concerning the HVAC replacement.
They helped me to resolve a problem with my HVAC. Excellent service. Thanks!
Response from the owner: We appreciate your positive feedback regarding your experience with our HVAC service. Thank you for selecting Armor Heating & Air.
Great service. On time, efficient and knowledgeable.
Response from the owner: We appreciate your positive feedback, Brian, and are pleased that our service met your expectations in terms of timeliness, efficiency, and expertise.
Bryant was an excellent technician . He was very professional and diligent in replacing the rain caps on our roof that were damaged during the hail storm. I was very pleased with his excellent work and dedication to make sure everything was taken care of properly and the clean-up after maintenance. . I highly commend Bryant and recommend that you trust Armor Heating and Air for your heating and air conditioning needs.
Response from the owner: Thank you for sharing your positive experience with Armor Heating & Air! We're ecstatic to hear that our technicians were professional and diligent in resolving your AC issues.
I called and scheduled an appointment, they were easy to work with. Came at the right time and helped us out quickly and efficiently. Couldn’t be more happy with our experience
Response from the owner: We appreciate your feedback regarding our scheduling, timing, and efficient service. Thank you for your patronage.
Response from the owner: We are delighted to hear from you, Phil! Thank you for choosing Armor Heating & Air.
Response from the owner: We are delighted to hear from you! Thank you for choosing Armor Heating & Air for your service needs.
Armor is always responsive & has done quality work for us.
Response from the owner: We are delighted to hear about your positive experience with our responsive service and quality work!
John Howerton & the whole Armor Heating & Air team are amazing.I live an hour and a half away ( because I won't use anyone else) and they got me taken care of in less than 24 hours in 95 degree heat. Their prices are amazing for the service they provide.
Response from the owner: We are delighted to hear about your experience with John Howerton and our team! Thank you for your loyalty and trust.
Armor is incredibly responsive and we trust them completely to do our maintenance and any repair that might come up. I truly believe that if we maintain our units, they will last twenty years. Their prices are super affordable and the techs know what they are doing!
Response from the owner: We appreciate the client's positive feedback regarding the timeliness of our service delivery and the cost-effectiveness of our maintenance solutions. This acknowledgment is highly valued.
Never game me a time to be ther until imstaller was less than hour away i gave notice i would except an appt days in advance kept asking for a wimdow some kind of time had dr appts had to go you get billed if you cancelxthats what heat and air will do billl for them not telling tou when yout appt will be or sometime in that part of the day made appt went to bed iil get you scheduled all i ever got till next day your installer will be there 30min ok ill becthere when my appts which have a time i need to be there my time is money to folks thats what happens sorry u missed my business
Response from the owner: Thank you for your feedback, and we truly understand your frustration. We sincerely apologize for any inconvenience this caused you.Please know that while we aim to be as accommodating as possible, each service call is different in nature and length, making it difficult to provide an exact arrival time in advance. This is why we notify you that when the tech becomes available you will receive a text from our automated system.We value your time and do not take your concerns lightly. Your experience is not what we strive for, and we’ll continue working to improve our communication and scheduling process.We’re sorry we missed the opportunity to serve you and appreciate you sharing your experience with us.
Very pleased with how quick the service was. Great communication, professional and courteous, got us taken care of right away.
Response from the owner: Thank you, Tonya, for sharing your positive feedback regarding our prompt service and professional communication. We appreciate your input.
Response from the owner: We are delighted to hear about your positive experience with Armor Heating & Air!
Pablo came to fix the AC and he was professional, courteous, and informative. Great service again by the team at Armor!
Response from the owner: Thank you so much for taking the time to review us.
Pablo was awesome!
Response from the owner: We are unequivocally pleased to learn of Pablo's exemplary performance! Our sincere gratitude for your patronage of Armor Heating & Air.
Excellent service and prompt response. David resolved the issue quickly and explained everything clearly and thoroughly.
Response from the owner: We are delighted to hear David provided excellent service and resolved your issue quickly with clear explanations!
Service Tech was very professional and fixed the problem the same day!
Response from the owner: Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
I have 11 rentals. For the past 2 years, I used another HVAC company. Their name is spelled almost like a famous French mathematician. During the past year, they installed 3 AC units. Last week, a brand new AC went down. I needed warranty work done and fast, the days are getting hotter. My go to HVAC company quoted me an extremely high price and weeks to fix it. They were price gouging me and weeks to get the job done ! Not for me. Even though, I was told they have 100's of HVAC techs, they could not make time for me. So, I called 3 local HVAC company's and interviewed them. I choose Armor Heating and Air. 1) Their price to fix an AC unit under warranty was reasonable. 2) John said he could get the unit fixed within 1 week depending on parts. John went up and beyond the call of duty. One of the parts did not come in, so he got me a brand new compressor instead of changing out a part. His co-workers came on time, got the job done, with no fuss. And, they were really nice guys. My tenants are happy and that makes me happy. Armor is now my go to HVAC company to fix my rentals and personal properties.
Response from the owner: We are pleased to learn that John and our team have met with your complete satisfaction. Thank you for selecting Armor Heating & Air for your rental properties.
Response from the owner: We are delighted to hear about your positive experience with Armor Heating & Air!
The technician, Jose, is fantastic!! We found an issue with our AC and Armor was able to send someone out the same day. Originally, we were told the afternoon, but Jose let us know he could be there in the morning (which on a summer June day, was music to my ears). He was so professional, kind, knowledgeable and quick. I was so thankful for his communication and quality work! Thank you, Jose!
Response from the owner: We are delighted to hear about Jose's fantastic service! Thank you for recognizing his professionalism and quality work, Meghan.
Armor has excellent service. Got us scheduled quickly and Jose the technician was very kind and professional. He got us up and running quickly. Very appreciative.
Response from the owner: We are delighted to hear about your positive experience with Jose and our quick service. Thank you for your appreciation, Mark!
Best HVAC service in NWA. They were able to get me in same day. Bryant was amazing. He was able to answer all my questions and fix our unit. A+. Would highly recommend Armor.
Response from the owner: We are glad to hear that you had a positive experience with Armor Heating & Air. Thank you for your feedback!
