Our customer reviews are the result of our commitment to customer satisfaction.
Great service. On time, efficient and knowledgeable.
Late evening call. Saved us from a hot and sleepless night. Great company! Great people!
Response from the owner: Thank you so much for such great review! We highly appreciate it. We're looking forward to having you again as our client.
Bryant was an excellent technician . He was very professional and diligent in replacing the rain caps on our roof that were damaged during the hail storm. I was very pleased with his excellent work and dedication to make sure everything was taken care of properly and the clean-up after maintenance. . I highly commend Bryant and recommend that you trust Armor Heating and Air for your heating and air conditioning needs.
Response from the owner: Thank you for sharing your positive experience with Armor Heating & Air! We're ecstatic to hear that our technicians were professional and diligent in resolving your AC issues.
I called and scheduled an appointment, they were easy to work with. Came at the right time and helped us out quickly and efficiently. Couldn’t be more happy with our experience
Armor is always responsive & has done quality work for us.
Response from the owner: We are delighted to hear about your positive experience with our responsive service and quality work!
John Howerton & the whole Armor Heating & Air team are amazing.I live an hour and a half away ( because I won't use anyone else) and they got me taken care of in less than 24 hours in 95 degree heat. Their prices are amazing for the service they provide.
Response from the owner: We are delighted to hear about your experience with John Howerton and our team! Thank you for your loyalty and trust.
Armor is incredibly responsive and we trust them completely to do our maintenance and any repair that might come up. I truly believe that if we maintain our units, they will last twenty years. Their prices are super affordable and the techs know what they are doing!
Response from the owner: We appreciate the client's positive feedback regarding the timeliness of our service delivery and the cost-effectiveness of our maintenance solutions. This acknowledgment is highly valued.
Never game me a time to be ther until imstaller was less than hour away i gave notice i would except an appt days in advance kept asking for a wimdow some kind of time had dr appts had to go you get billed if you cancelxthats what heat and air will do billl for them not telling tou when yout appt will be or sometime in that part of the day made appt went to bed iil get you scheduled all i ever got till next day your installer will be there 30min ok ill becthere when my appts which have a time i need to be there my time is money to folks thats what happens sorry u missed my business
Response from the owner: Thank you for your feedback, and we truly understand your frustration. We sincerely apologize for any inconvenience this caused you.Please know that while we aim to be as accommodating as possible, each service call is different in nature and length, making it difficult to provide an exact arrival time in advance. This is why we notify you that when the tech becomes available you will receive a text from our automated system.We value your time and do not take your concerns lightly. Your experience is not what we strive for, and we’ll continue working to improve our communication and scheduling process.We’re sorry we missed the opportunity to serve you and appreciate you sharing your experience with us.
Very pleased with how quick the service was. Great communication, professional and courteous, got us taken care of right away.
Response from the owner: Thank you, Tonya, for sharing your positive feedback regarding our prompt service and professional communication. We appreciate your input.
Response from the owner: We are delighted to hear about your positive experience with Armor Heating & Air!
Pablo came to fix the AC and he was professional, courteous, and informative. Great service again by the team at Armor!
Response from the owner: Thank you so much for taking the time to review us.
Pablo was awesome!
Response from the owner: We are unequivocally pleased to learn of Pablo's exemplary performance! Our sincere gratitude for your patronage of Armor Heating & Air.
Excellent service and prompt response. David resolved the issue quickly and explained everything clearly and thoroughly.
Response from the owner: We are delighted to hear David provided excellent service and resolved your issue quickly with clear explanations!
Service Tech was very professional and fixed the problem the same day!
Response from the owner: Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
I have 11 rentals. For the past 2 years, I used another HVAC company. Their name is spelled almost like a famous French mathematician. During the past year, they installed 3 AC units. Last week, a brand new AC went down. I needed warranty work done and fast, the days are getting hotter. My go to HVAC company quoted me an extremely high price and weeks to fix it. They were price gouging me and weeks to get the job done ! Not for me. Even though, I was told they have 100's of HVAC techs, they could not make time for me. So, I called 3 local HVAC company's and interviewed them. I choose Armor Heating and Air. 1) Their price to fix an AC unit under warranty was reasonable. 2) John said he could get the unit fixed within 1 week depending on parts. John went up and beyond the call of duty. One of the parts did not come in, so he got me a brand new compressor instead of changing out a part. His co-workers came on time, got the job done, with no fuss. And, they were really nice guys. My tenants are happy and that makes me happy. Armor is now my go to HVAC company to fix my rentals and personal properties.
Response from the owner: We are pleased to learn that John and our team have met with your complete satisfaction. Thank you for selecting Armor Heating & Air for your rental properties.
Response from the owner: We are delighted to hear about your positive experience with Armor Heating & Air!
The technician, Jose, is fantastic!! We found an issue with our AC and Armor was able to send someone out the same day. Originally, we were told the afternoon, but Jose let us know he could be there in the morning (which on a summer June day, was music to my ears). He was so professional, kind, knowledgeable and quick. I was so thankful for his communication and quality work! Thank you, Jose!
Response from the owner: We are delighted to hear about Jose's fantastic service! Thank you for recognizing his professionalism and quality work, Meghan.
Armor has excellent service. Got us scheduled quickly and Jose the technician was very kind and professional. He got us up and running quickly. Very appreciative.
Response from the owner: We are delighted to hear about your positive experience with Jose and our quick service. Thank you for your appreciation, Mark!
Best HVAC service in NWA. They were able to get me in same day. Bryant was amazing. He was able to answer all my questions and fix our unit. A+. Would highly recommend Armor.
Response from the owner: We are glad to hear that you had a positive experience with Armor Heating & Air. Thank you for your feedback!
They are very friendly and knowledgeable. They are the best to work with. I also use Armor at my work and they are very good at what they do. And the pricing is very good as well.
Response from the owner: Thank you for your wonderful feedback, Richard! We are glad to hear that you find our team friendly, knowledgeable, and good at what they do. Your satisfaction is our priority.
Very professional and punctual
Response from the owner: We appreciate the positive feedback regarding our service's professionalism and efficiency. Your input is highly valued.
It’s never a great time to have your A/C go out, but knowing that we can call anytime after hours with problems makes things less stressful. We have always had great experiences with Armor and this was our second “emergency” call we had to make after hours. John was so helpful over the weekend with getting options and an estimate for a new system. The two gentlemen that installed our new system today (I didn’t catch their names), were polite and professional!
Response from the owner: We are delighted to hear about your positive experience with our after-hours service. Thank you for recognizing John's helpfulness and our installation team's professionalism during your emergency situation.
We would have moved forward with our service but we have not been able to get a call back so far since we left the initial review a couple of weeks ago. We have spoke with personnel and left messages for a return call with no response. It’s unfortunate because we were very comfortable with the plan. They have great reviews so, hopefully, our case is an exception.John gave us the most clear and thorough explanation of our issues. We understood exactly what he was going to do and why it would help. John didn’t try to upsell us. In fact, he told us to wait on certain things we thought we were going to have to purchase. He wanted to see if a simple fix could help our issues first. This was so different than other experiences where we had been told we would need anything from parts that couldn’t be found to a 25k system. John earned our trust and business through patience, explanations, and not rushing to expensive options. We would highly recommend.
Response from the owner: We are delighted to hear about John's thorough service. His commitment to clear explanations and honest recommendations reflects our values. Thank you for your trust and recommendation.
Estimate for entire new unit was accurate and they were interested in what I wanted rather than selling me the most expensive equipment. Installation was on-time,quick and seamless. Thanks
Response from the owner: Thank you for the kind words, Chris!
I have lived in NWA for the past 38 years and have used several of the local Heating and Air companies in that time. I recently contacted Armor Heating and Air to service one of our AC units that was not cooling as it should. Our service tech Bryant, was extremely professional, friendly and competent....He solved our issue with a simple solution whereas a different company diagnosed the issue as a freon leak that was not able to find. Bryant followed up 45 days later with a visit (at no charge) to check on our system to find it was working as it should. Any other issues that come up, I will definitely contact Armor again and so should you!
Response from the owner: Thank you for taking the time to share your positive feedback about Bryant's service. We are pleased to hear that you were impressed by the straightforward solution and the complimentary follow-up visit. Your kind words are a testament to our dedication to providing excellent customer care.
Pablo came and fixed my new Trane unit. He was very polite, knowledgeable and the repair was done quickly.
Response from the owner: We are delighted to hear Pablo provided knowledgeable and polite service. Thank you for highlighting his quick repair of your Trane unit.
Excellent service with a very knowledgeable staff.. Very reasonable prices and a well professional technician who came out and explained in detail the problem with my a/c unit and fixed the problem in a fast amount of time.. I would recommend Armor Heating and Air to anyone needing fast repairs and excellent service
Response from the owner: We are overjoyed to have provided you with excellent service and fast repairs. Thank you for choosing Armor Heating & Air!
Excellent service, technician was very good and nice.
Response from the owner: Thank you for your review! We appreciate your feedback.
Pablo was our technician and he was absolutely amazing. He came out when we called and had an issue with our air conditioner and the next day he came out and by himself and fixed it and our Armor Heating And Air is just wonderful. We appreciate them and we really appreciate Pablo. He’s an excellent employee. Excellent customer service. He is so sweet and friendly. Thank you very much
Response from the owner: Thank you for your review! We're glad Pablo was able to assist you promptly and efficiently. We appreciate your kind words.
Excellent service! Prepared our air for summer!
Response from the owner: We are honored to have provided you with excellent service! Thank you for your feedback.
Response from the owner: We're thrilled to hear about your positive experience with Armor Heating & Air. Thank you for sharing your feedback!
Pablo was fantastic and very thorough!
Response from the owner: We're thrilled to hear that Pablo was fantastic and very thorough!
I recommend Armor Heat and Air. The Technician came out and checked everything we asked and did a great job!Pablo was very helpful and polite. We will use Armor again.
Response from the owner: We are delighted to hear about your positive experience with Armor Heating & Air. Thank you for choosing us!
When ever I call I get prompt service. Bryant was very informative.
Response from the owner: Thank you so much for taking the time to leave us a 5-star review.
Both my furnace and ac went out at once. Called for an appt and was offered my first choice of time and date. Tech arrived on time and had the problem diagnosed within 10 -15 minutes.. He gave me an understandable explanation of the problems and had the parts needed in the truck.Excellent service, price and scheduling. They have my business and highly recommend!
Response from the owner: We’re really grateful and appreciate you taking the time to share your rating with us.
Excellent service as always from the team! They never disappoint and do a very thorough job on inspecting our units each year.
Response from the owner: We're ecstatic to hear you had an excellent experience with the team at Armor Heating & Air. Thank you for your kind words!
Did a great job, inspection turned up I didn't need the repairs suggested by another company. Thank you.
Response from the owner: We're honored to have received a 5-star rating from Dave and Judy. Thank you for choosing Armor Heating & Air!
They saved the day. Thankful for your knowledge, professionalism and kindness.
Response from the owner: Thank you for your positive feedback. We're glad we could help save the day for you.
Armor Heating and Air, the only true value in Northwest Arkansas. Great Service, Great Communication, Great People, Great Prices, and Great response time. 5 Stars Armor
Response from the owner: Thanks for the positive feedback! We are honored to serve you and appreciate your kind words about our service.
Response from the owner: We are glad to hear that you had a positive experience with Armor Heating & Air. Thank you for your feedback.
The technician did a very thorough job checking my A/C to make sure the entire system was working properly. Additionally, he shared some tips regarding the thermostat and what it means if the screen goes blank. He also replaced my air filters which I really appreciated because they are in the ceiling and changing them requires a ladder.
Response from the owner: Thank you for your review, Vicki Kelley. We are glad to hear that the technician provided thorough service and helpful tips during the A/C check.
Armor is hands down the best heat and air service around.
Response from the owner: Your positive experience with Armor Heating & Air is greatly appreciated. Thank you for your feedback!
Great customer service, quick response and very professiona
Response from the owner: We are thrilled to hear about your positive experience with our team. Thank you for choosing Armor Heating & Air!
All of the about.Sitting I my driveway at 8.00.very courteous, through, explained everything being done.Fair price,got the service contract. Highly recommend!
Response from the owner: Thanks for sharing your rating with us and the community.
Professional, helpful, courteous.
Response from the owner: Thank you for your positive experience, Gordon Venturella. We appreciate your input.
Great work and communication for my new install and spring AC charge. Great overall experience from install to follow up maintenance instructions and scheduling.
Response from the owner: Your positive feedback is greatly appreciated! Thank you for sharing your experience with Armor Heating & Air.
Response from the owner: Thank you for your wonderful feedback. Your satisfaction is our top priority!
Service was prompt and professional. The technician that provided service did a great job quickly identifying and addressing the issue with our unit!
Response from the owner: We're delighted to hear about your positive experience with our service. Thank you for taking the time to share your feedback!
