Our customer reviews are the result of our commitment to customer satisfaction.
Armor Heating and Air is great to work with, and will continue to be my first call for hvac help.
Response from the owner: We’re really grateful and appreciate you taking the time to share your rating with us.
I called them at noon and by 4pm my heat and air was fixed, I absolutely recommend Armor heatband air.
January 2025 apt. Frozen excess water pipe. Tech was right on time and very pleasant. Anyone who lets me follow them around, explains everything and lets me help is excellent in my book. The heat tape wasn’t plugged in but didn’t seem to work anymore after it was electrified so there you go. He bailed out the excess water and we were all goodWe have used Armor three times and each time an appointment has been immediately set, the tech was on time, professional and the problems resolved. Also the tech explained what was being done, educating us in the process.February 2021 during the storm this month one of our heaters shut down. Armour came out and it turns out there are outlets on the heaters that need to be plugged in to keep pipe from freezing, who knew. We had no such thing in New Mexico. We were just charged a service call and will definitely sign up for the annual maintenance plan this spring.
Response from the owner: Hi Claire! it was our pleasure to serve you. We're happy that you feel taken care of every step of the way. Thank you for your trust. :)
Experience has been great,thank you so much for being so thoughtful. Hopefully the part will come in soon.
Jose was so awesome to work with. Explained everything so we could understand. Extremely helpful. Thanks!
Response from the owner: We're pleased to hear that Bryant was able to quickly get your air up and cooling. Thank you for sharing your experience with Armor Heating & Air.
Quick response and scheduling!! Technicians are always nice and thorough and knowledgeable!!
Highly recommend! Our heat went out last night. They sent someone out this morning! Jose was very professional. He went above and beyondDefinitely recommend!!
Response from the owner: Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with Jose.
Response from the owner: We are pleased to hear about your experience with Armor Heating & Air. Thank you for sharing your feedback.
My wife and I own a daycare and had an issue with the heat. They came out quickly and were able to diagnose the problem and repair right away!
Response from the owner: Thank you for sharing your positive experience with Armor Heating & Air. We are glad to hear that we could quickly diagnose and repair the issue at your daycare.
This company is extremely customer oriented. Having moved to the area recently, I contacted them from hearing others recommendations. They have been diligent in keeping our unit running. Bryant, our tech today, was knowledgeable, efficient, thorough, respectfulI, and got our heat back on with full explanation of his work. I highly recommend this company for your HVAC needs.
Response from the owner: We appreciate your business, and we're glad that we were able to exceed your expectations. We are proud to offer quality HVAC services to our customers, and we thank you for your recommendation.
Tech was quick, knowledgeable and found a solution
Response from the owner: We're excited to hear that our tech was quick, knowledgeable, and found a solution. Thank you for sharing your experience with Armor Heating & Air.
Quick response. Even durning this snow storm
Response from the owner: We are glad to hear about your quick response experience, Mark. Thank you for sharing your feedback with us.
Response from the owner: Your positive experience with Armor Heating & Air is greatly appreciated. Thank you for your feedback.
I called before their office had office had even opened because our heater stopped working. John immediately returned my call and Pablo was at our front door in a matter of a few hours. He was very courteous and professional. Thank you all so much!!
Response from the owner: Your feedback is incredibly valuable. We are glad to hear about your positive experience with our team at Armor Heating & Air. Thank you for sharing!
I am not one to leave negative reviews; however I feel that others should know about the poor service I received. I contacted Armor Heating & Air in regards to repairs/maintenance on my mini-split system. They were quick in scheduling someone to come out to take a look and give me a quote. The next day a nice gentleman came to the house and inspected the scope of work, and told me that it was an easy fix and that he would send a quote. 5 days later I still had not yet received a quote. I called and the receptionist apologized and said they would be emailing me by the end of the day. 2 more days past, still no quote. I sent an email, but received no response. The weekend past, and Monday morning I called again. No answer, so I left a voicemail. I never received a call back. I then followed up yet once more with a phone call. Again, no answer so I left another voicemail. This was nearly two months ago and I still have not been sent a quote or a call back. I am not sure the reason behind this, but was disappointed in the service I received.
Response from the owner: Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had and the lack of communication you received during your interaction with us. This is certainly not the level of service we strive to provide to our customers, and we understand your frustration.Your review highlights areas where we fell short, and we take your concerns very seriously. We are currently reviewing our processes to ensure situations like this do not happen in the future. If you are still in need of assistance, we would like the opportunity to make this right. Please contact us directly at 479-372-4134, and we will prioritize resolving this matter for you.Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
On specific time, courteous, complete with very reasonable labor cost
Response from the owner: We are pleased to hear about your positive experience with Armor Heating & Air. Thank you for your feedback!
Pablo was fantastic and very thorough!
Response from the owner: We're thrilled to hear that Pablo was fantastic and very thorough!
Had semiannual maintenance check , arrived on time , very knowledgeable and thoroughly checked my mini-split system
Response from the owner: Your feedback is incredibly valuable. We are glad to hear that you had a positive experience with our maintenance check. Thank you for choosing Armor Heating & Air.
The response was fast and the service was done well. The service men were very nice.
Response from the owner: Your positive feedback is greatly appreciated. We are glad to hear that the service was done well and the response was fast. Thank you for choosing Armor Heating & Air.
All of the about.Sitting I my driveway at 8.00.very courteous, through, explained everything being done.Fair price,got the service contract. Highly recommend!
Response from the owner: Thanks for sharing your rating with us and the community.
We've been customers of Armor for the nearly 10 years we've lived here, and never had anything less than a good experience. They're always timely, honest, and do quality work. Can't ask for much more than that.
Response from the owner: We deeply respect your loyalty and positive feedback over the years. Thank you for sharing your experience with Armor Heating & Air.
Response from the owner: We're pleased to hear about your positive experience with Armor Heating & Air. Thank you for your feedback!
We called in the morning after our heat went out. They were out with in a couple hours, had our system up and running right away! The tech was nice and very professional! Thank you!
Response from the owner: We are privileged to have been able to assist you promptly and efficiently. Thank you for choosing Armor Heating & Air!
Fast, best quote, and great service! Thanks!
Response from the owner: We're absolutely thrilled to hear about your positive experience with Armor Heating & Air! Thank you for choosing us for your heating and air needs.
Armor Heating and Air is the best of the best! I'm a real estate broker in Northwest Arkansas. We encountered a crisis on closing day. Steven got technicians to the house within the hour and saved the deal! They are honest and trustworthy. I'll never use anyone else!
Response from the owner: Thank you immensely for your kind words, Jill! We're thrilled to hear about your positive experience with Armor Heating & Air.
They are open on Sundays. Took my call and came out promptly and had me up and running in no time.
Response from the owner: We're ecstatic to hear about your positive experience with Armor Heating & Air. Thank you for sharing your feedback!
Love these guys. Used them a couple of times for some AC repair stuff. They’ve always done a great job. I would highly recommend
Response from the owner: Thank you for your wonderful feedback, Mark! We're glad to hear you've had great experiences with our AC repair services.
Response from the owner: We genuinely admire your 5.0 rating. Thank you for sharing your experience with Armor Heating & Air.
Armor has excellent service, the technicians are very experience, they also give recommendations to keep the units running properly. Armor has a great customer service and they care for their customers
Response from the owner: Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Professional, helpful courteous.
Response from the owner: Thank you for your positive experience, Gordon Venturella. We appreciate your input.
Response from the owner: Your positive feedback is greatly appreciated. Thank you for choosing Armor Heating & Air for your HVAC needs.
Very professional and thorough!
Response from the owner: Your feedback is incredibly valuable. Thank you for sharing your positive experience with Armor Heating & Air.
Response from the owner: Thank you for the 5-star rating, John! We appreciate your feedback.
Both my furnace and ac went out at once. Called for an appt and was offered my first choice of time and date. Tech arrived on time and had the problem diagnosed within 10 -15 minutes.. He gave me an understandable explanation of the problems and had the parts needed in the truck.Excellent service, price and scheduling. They have my business and highly recommend!
Response from the owner: We’re really grateful and appreciate you taking the time to share your rating with us.
Pablo was great. Excellent service. Came quick and fixed the problem. Definitely recommend.
Response from the owner: We're ecstatic to hear that Pablo provided excellent service and quickly fixed the problem. Thank you for sharing your experience with Armor Heating & Air.
Great people to work with. Responsive and clean as you go work. Very professional.👍🏼
Response from the owner: Thank you for sharing! We appreciate your positive feedback and are glad you had a great experience with us.
Jose is one of the best technicians I have ever experienced , they were honest, and didn’t try to bull s.#t me , really good people!
Response from the owner: We are delighted to hear that Jose provided excellent service. Thank you for sharing your experience, Eddie!
I've been using Armor since I bought my home in NWA three years ago. Jose does great work and is very professional.
Response from the owner: We genuinely admire your loyalty and feedback, John Layson. Thank you for choosing Armor Heating & Air for your HVAC needs.
Bryant, the technician , was very professional and diligent in checking our heating unit for the cooler days ahead.. I was very pleased with his excellent work and dedication to make sure everything was taken care of properly. I highly recommend Armor Heating and Air !
Response from the owner: Thank you for sharing your positive experience with Armor Heating & Air! We're ecstatic to hear that our technicians were professional and diligent in resolving your AC issues.
Excellent service! Prepared our unit for winter at a great price!
Response from the owner: We are honored to have provided you with excellent service! Thank you for your feedback.
This company is top notch. They don't try to upsell you on things you don't really need. Have used them several times and they always do great work at reasonable prices.
Response from the owner: We're glad to hear you had a great experience with us, Bill May. Thank you for sharing your feedback!
Great service!!!
Response from the owner: We're thrilled to hear you had a great service experience with Armor Heating & Air!
Very professional and thoughtful throughout the process, from setting the appointment to the service visit the next day. The AC tech (Cade) provided excellent service and did a great job of explaining what the issue was and how it was addressed. They were suggested to me by a neighbor- a lifelong Fayetteville resident- so their history is a solid one.
Response from the owner: We're overjoyed to hear about your positive experience with Armor Heating & Air! Thank you for sharing your feedback.
Great service late Friday afternoon
Response from the owner: Your positive experience is greatly appreciated. Thank you for choosing Armor Heating & Air.
They are very friendly and knowledgeable. They are the best to work with. I also use Armor at my work and they are very good at what they do. And the pricing is very good as well.
Response from the owner: Thank you for your wonderful feedback, Richard! We are glad to hear that you find our team friendly, knowledgeable, and good at what they do. Your satisfaction is our priority.
I have used Armor several times for my rentals. The one thing I like most about them is Jose! The service tech is so professional, knowledgeable and friendly. He represents your company very well.
Response from the owner: We're grateful for your positive feedback, Randy! Jose is a valuable member of our team.
Armor is hands down the best heat and air service around.
Response from the owner: Your positive experience with Armor Heating & Air is greatly appreciated. Thank you for your feedback!
Service call was answered quickly. Serviceman was here within the timeframe I was given. He was polite, respectful and knowledgeable. Took care of everything right away and my air conditioner was up and running in no time.
Response from the owner: Thank you immensely for your kind words, Cindy! We're thrilled to hear about your positive experience with our service.
Response from the owner: Thank you for your feedback, Elaine Barnett. We are privileged to have served you.
